Location: Mid-Atlantic Region (Greater Philadelphia/Baltimore/Washington DC Metropolitan Area)

Reports to: Senior Vice President of Operations

Region: Northeast United States (New Hampshire to Virginia)

Travel: 25-50% throughout the region

Location Requirements: The ideal candidate should reside within the Mid-Atlantic corridor, specifically in the Greater Philadelphia-Baltimore-Washington DC Metropolitan Area. This central location will allow for optimal access to both the northern and southern parts of the territory. The role requires regular travel (25-50%) throughout the Northeast region to visit and oversee operations across all locations.

At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.

Position Overview: The Vice President of Operations will oversee operations for the Northeast United States market, managing over 60 body shops across the region (New Hampshire to Virginia). This role has full P&L responsibility for approximately $250 million in revenue and will play a crucial role in driving operational excellence and growth across the region.

• Provide strategic leadership and oversight for day-to-day operations across all regional facilities and departments
• Develop and execute short and long-term strategic plans to drive regional growth and operational efficiency
• Establish and monitor key performance metrics to ensure accountability and measurable progress
• Implement and maintain continuous improvement programs to enhance organizational capabilities
• Foster a coaching-focused culture through hands-on engagement and formal training programs
• Drive operational excellence and consistent people development throughout field operations

Experience:

• Proven track record managing 20+ locations across a broad geographic area
• Experience leading large, skilled, distributed workforce teams
• General management experience with full P&L responsibility
• Strong financial acumen and understanding of operational impacts on P&L
• Demonstrated success in partnering with front-line employees in high-performance work environments
• Proven ability to anticipate and exceed customer requirements
• Previous experience in the collision repair industry preferred

Skills & Competencies:

• Exceptional interpersonal and communication abilities
• Strong executive presence with professional communication style
• Demonstrated leadership ability with track record of achieving results through others
• Strategic planning capability with 1-2 year forward-thinking mindset
• Excellence in managing multiple priorities and complex operations
• Problem-solving skills at both strategic and functional levels
• Ability to build and maintain relationships at all organizational levels
• Proven track record in team motivation and development

Education:

• Bachelor's Degree Preferred

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays