As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

JOB PURPOSE: As the Bilingual (Spanish) Program Manager for the Apprenticeship Experience, you’ll own and optimize every stage of the apprentice journey, from onboarding and mentor pairing to engagement, certification progress, and full integration into the business. You’ll be the operational engine behind the program, ensuring a high-touch, high-impact experience for our apprentices and their mentors, backed by clear data, regular touchpoints, and continuous improvement.

This role blends program management, people experience, and analytics. You’ll collaborate closely with field leadership, mentors, HR, and training teams to deliver a seamless, scalable apprenticeship program that builds the next generation of body technicians.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

Program Ownership & Execution

• Oversee the full lifecycle of apprentices from hire through certification
• Manage and continuously refine onboarding, mentor matching, apprentice engagement, and milestone tracking
• Develop standardized touchpoints (e.g., welcome calls, weekly check-ins, 30/60/90-day reviews)

Data Management & Continuous Improvement

• Own the data tracking process for the STEP program; ensure accuracy and consistency across all sites
• Build and maintain dashboards and report cards to visualize apprentice performance, mentor feedback, and program KPIs
• Use data to identify trends, gaps, and opportunities for program optimization

Relationship Building & Field Support

• Partner with shop leaders, mentors, and Training/Development (TraDet) to ensure apprentices receive structured support
• Facilitate mentor selection and provide tools/templates for effective mentoring
• Lead structured apprentice feedback sessions and pulse surveys

Communication & Enablement

• Language: Bilingual Spanish/English with professional working proficiency.

  • Able to conduct interviews, onboarding, and coaching conversations in Spanish. 
  • Provide real-time interpretation during meetings/calls and translate brief materials.
• Act as a central point of contact for all STEP-related program activity post hire
• Develop and distribute program guides, checklists, and resource materials to ensure consistency across sites
• Prepare and present regular updates on program outcomes, challenges, and next steps to leadership

QUALIFICATIONS:

• 3+ years of program or project management experience, preferably in training, operations, or talent development
• Strong understanding of data reporting tools (Excel, Smartsheet, Power BI, etc.)
• Demonstrated ability to drive initiatives across multiple stakeholders and departments
• Excellent communication, organization, and relationship-building skills
• Experience in the collision repair industry or with technical/vocational programs is a plus

PREFERRED SKILLS:

• Operational mindset with attention to process and outcomes
• Ability to simplify complex programs into scalable workflows
• Comfort with ambiguity and change in a fast-paced environment
• Experience with apprentice or mentorship programs
• Passion for developing others and making a long-term impact on the workforce

WHY THIS ROLE MATTERS:

Our STEP Apprenticeship Program is the future of our workforce—and this role is the glue that holds it together. You’ll shape the experience, track the outcomes, and make sure every apprentice has a clear path to success, while supporting the mentors and leaders that help them get there.

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties.  Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.

Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.