As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

JOB PURPOSE: Assist the Workers Compensation team by drafting and processing termination and accommodation letters, managing new claim notifications, and maintaining accurate claim trackers. Coordinate timely responses to claim inquiries, validate missed work hours through documentation review, and support return-to-work efforts through follow-up communications. Provide necessary documentation to adjusters and run wage reports as requested. Support inbound and outbound calls with various stakeholders including team members, nurses, adjusters, attorneys, and business leaders. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Draft and process accommodation and termination letters with FedEx documentation. 
• Maintain and update claim trackers to ensure business awareness of new claims. 
• Manage communications between adjusters, business partners, and internal teams for return-to-work coordination. 
• Generate wage reports and provide required documentation for claims processing. 
• Assist in tracking and validating missed work hours through medical documentation and timecards. 
• Participate in a mini-process improvement project toward the end of the internship to suggest ways to improve the Workers Comp process more efficient.  

Learning Objectives:

• Gain hands-on experience in workers compensation processes and related administrative tasks. 
• Develop professional communication skills through interaction with various business stakeholders. 
• Learn how to manage and update documentation accurately in a regulated environment. 
• Understand the coordination between HR, medical, and legal teams in handling workers compensation cases. 
• Build proficiency in tracking and reporting tools relevant to claim management. 

Tools, Systems, or Skills the Intern Will Learn: 

• Document drafting and processing tools (e.g., Microsoft Word, FedEx system). 
• Claim tracking and reporting software. 
• Timecard and payroll validation processes. 
• Professional communication and coordination with internal and external teams. 
• Basics of workers compensation regulations and compliance requirements. 

Cross Functional Exposure Opportunities: 

• Collaborate with Human Resources Directors (HRDs), Department Officers (DOs), and General Managers (GMs). 
• Engage with external adjusters, attorneys, and nurses involved in claims. 
• Participate in meetings related to claims processing, return-to-work planning, and compliance. 
• Observe workflows involving claims validation, documentation handling, and payroll processing. 

QUALIFICATIONS:

• Currently pursuing a Bachelor’s degree in Human Resources or a related field (junior or senior standing preferred). 
• Strong attention to detail with the ability to organize and analyze financial information. 
• Ability to communicate effectively and professionally in both written and verbal formats. 
• Ability to work independently while also collaborating effectively within a team environment. 
• Demonstrated willingness to learn and adapt in a fast-paced environment. 

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties.  Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.

Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.