As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

The ELS Instructor delivers company-focus–driven, enterprise-aligned training designed to support standardized processes, operational excellence, and long-term business performance. This role partners cross-functionally to design, deliver, and reinforce structured learning experiences that develop leaders, strengthen subject matter expertise, and ensure consistent execution across all markets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deliver planned, enterprise-aligned training based on defined company focus areas, performance trends, and standardized initiatives using virtual, in-field, and classroom formats.
• Conduct and support Deep Dives (virtual and in-field) aligned to company focus areas, identifying individual and small-group skill gaps and delivering targeted, actionable coaching through structured intake, prioritization, and execution processes across all departments.
• Partner with cross-functional leadership teams, including Operations and other stakeholders, to align training priorities, delivery methods, and reinforcement plans with company-wide objectives.
• Support standardized onboarding and enablement efforts by leveraging established training modules, LMS-driven assignments, and completion tracking to ensure visibility and accountability
• Track and analyze performance data to assess competency development and training effectiveness, leveraging enterprise reporting tools to identify trends, refine training focus, and make data-driven recommendations for optimal outcomes.
• Lead enterprise process implementation and system adoption by partnering in discovery, developing and standardizing training materials, and executing structured training, in-field reinforcement, and ongoing support to ensure consistent adoption across all departments and markets.
• Contribute to learning system enablement and material governance by supporting LMS logistics, maintaining a centralized inventory of training materials, and reinforcing governance standards.

• Proficiency in writing collision estimates using CCC and/or Mitchell Cloud (preferred).
• Ability to think strategically and execute within standardized, enterprise frameworks.
• Strong virtual facilitation and presentation skills, with the ability to effectively lead discussions and present to senior and executive-level leadership.
• Ability to lead and maintain a sound learning environment through effectively addressing behaviors, managing within time constraints and escalating when appropriate.
• Willingness and ability to travel up to 50% of the month based on organizational needs.
• Strong verbal and written communication skills with the ability to engage and influence diverse audiences.
• High level of technical aptitude with advanced proficiency in Microsoft Office, including Outlook and Teams, and experience using business intelligence tools such as PowerBI, Asana, Smartsheet, etc.
• Demonstrated learning agility with the ability to rapidly adapt to new technologies, tools, and processes.
• Proven ability to perform effectively in a fast-paced, dynamic environment while maintaining focus on enterprise objectives.

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties.  Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.

Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.